Frequently Asked Questions (FAQ)

Practical Questions

For some conditions, online therapy can be just as effective as in-person treatment. There are a number of studies looking at telemedicine for different kinds of disorders and they tend to be amazingly effective

A 2014 study published in the Journal of Affective Disorders found that online treatment was just as effective as face-to-face treatment for depression.
A 2018 study published in the Journal of Psychological Disorders found that online cognitive behavioral therapy is, “effective, acceptable, and practical health care.

All clients who are eligible to Medicare benefits and want to use a Mental Health Care Plan to get a rebate can book a session with Innergrowth.

Clients who are not eligible to Medicare benefits can also book a session with a therapist, however, they will not be entitled to get any rebate.

The cost of counselling ranges from $175.00 to $220.00. It costs significantly less if you have a Mental Health Treatment Plan from your doctor. You may be entitled to Medicare rebates of $87.45 when you see a Psychologist or $128.40 for a session with a Clinical Psychologist.

You can pay using any credit or debit card. 

We use Stripe to handle all payments. It’s a convenient, highly secure system, where your sensitive credit card information (e.g. card number, expiry date or CVV code) are safely kept.

Questions About Services

All video calls are secured with end-to-end encryption and meet strict privacy and security standards. Consultations are kept between just you and your therapist.

  • Anxiety
  • Depression
  • Stress Management
  • Bullying and Harassment at the workplace
  • Couples relationships
  • Anger management
  • Family counselling
  • Phobias
  • Obsessive Compulsive Disorders (OCD)
  • Sexual, physical and emotional abuse
  • Eating Disorders
  • PTSD (Post Traumatic Stress Disorder)
  • LGBT Issues
  • Addictions

It is an approach that differs from other conventional life coaching styles because it will focus on a broader view of a client’s areas of life. Positive Psychology Coaching is perceived as a model that is directive, promotes a therapeutic setting and aims the self-growth of the client.

It is important to indicate that PPC sessions use scales and interventions that are based on scientific psychological research in order to objectively measure your progress.  

While both approaches can be provided by the same psychologist, Psychotherapy treats mental health problems through talking therapy and it can be a long-term treatment while developing a deeper insight into clients’ experiences. On the other hand, counselling can be a short-term treatment that mainly focuses on promoting wellbeing and assist people to find solutions to life problems and critical times (e.g. grief and loss). 

Research suggests that online therapy can be as effective as in-person therapy for certain mental health issues. Additionally, the convenience of online therapy makes it more accessible to the person who needs it.

  • Reaching a healthy wellbeing
  • Increasing your positive emotions through positive interventions
  • Identifying and applying your Character Strengths to increase happiness
  • Maximizing your optimal functioning

General Questions

Your privacy is very important to us. Only your therapist will have access to your information. InnerGrowth will not reveal client information to any external organization unless we have been authorized by you through signed consent. Our platform meets all regulations of the Australian Privacy Principles.

For video- conferencing:

  • Windows7 or superior
  • Mac OS X with MacOS 10.7 or late
  • Highspeed internet connection (wired)
  • Webcam or HD webcam 
  • Speakers and Microphones

For a telephone session:

  • A phone home landline
  • Mobile phone

InnerGrowth makes therapy available and affordable to everyone. Our mission is to facilitate convenient access to licensed therapists who can assist people to overcome their current difficulties. Most importantly, to assist you to reach a happier and healthier life.

InnerGrowth has been created to assist you in addressing your day-to-day challenges in a non-judgemental environment, implementing specific interventions to increase your wellbeing.

There can be many different reasons for seeing a therapist:

  • You might be going through a particularly challenging time in your life and need support.
  • You might feel frustrated by the repetition of certain patterns in your life and relationships and wish to understand yourself better and make healthier choices.
  • You might be suffering from certain distressing symptoms and need to learn techniques and strategies to manage your mental health problem.
  • You need or want to develop new coping skills to address specific difficulties.
  • You want to know what are your Character Strength’s and utilize them to achieve a happier life.
  • You are tired of living a life that feels both hollow and empty (languishing) and seek to flourish as a human being.
  • You want to work on your personal development and achieve optimal functioning.


Questions About Psychologists

Our sessions typically last 50+minutes although at times, prior discussion with your psychologist, it can vary based on your needs and circumstances.

Generally, the appointments can be arranged within a week of your request.

All psychologists at Inner Growth are registered psychologists and mental health accredited social workers with extensive experience in their field. They are also fully registered with Medicare- you are entitled to Medicare rebates if you have a Mental Health Treatment Plan from your doctor.

All our therapists are registered with their relevant professional bodies (e.g. Psychology Board of Australia) which means that they have fulfilled all requirements demonstrating their knowledge, training and suitability in their professional field.

Prior to work for InnerGrowth, our therapists have provided their current registration from their professional bodies and satisfied the required standards to prove their suitability as a therapist. 

For further information, you can read the full professional profile of each therapist by clicking the link next to their names.

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